Customer Training

Every system we install is designed to meet our customers' specifications. Each system is configured for ease of use and implementation. A successful launch of any new office system requires structured, ongoing training for employees to adapt and utilize the system effectively. Our staff of trained, friendly Customer Service Representatives work with each customer to develop a training program designed to maximize the potential of your system for your employees.

How It Works:

• Prior to installation, the Customer Service Representative (CSR) assigned to your account will contact you to discuss the scope of the training service and materials available.
• Together, you will create an effective learning experience for your staff.
• Training typically consists of classes, at YOUR facility, conducted for groups of approximately 10 employees who share similar job duties (or will be using the same type of telephone equipment).
• The functions of the system will be thoroughly discussed, activation of various features will be demonstrated, and employees will receive hands on operation experience.
• Each of your employees will receive reference sheets for future use.
• Your system operator and back-up personnel receive special attention. These employees serve as your telephone "front door" - their ability to answer and process incoming calls professionally is critical. That's why our CSR will ensure they have complete familiarity and confidence in their use of the system.
• On the day of final installation and activation, the CSR will be on-site to assist operators in handling calls in the "real-world" and will be available to answer questions and follow up.

Remember, the CSR is always available to provide additional assistance for your company.