News

3/6/2009 - AVST Enhances CallXpress with Speech-to-Text

AVST has announced that their CallXpress Unified Communications platform now supports GotVoice®, a leader in voicemail transcription services, to quickly view voicemail when access to audio is not an option. CallXpress users will be able to use GotVoices’s Voicemail-to-Text functionality to read their voicemail messages on their mobile device or computer.

When a voicemail message comes in at a time that is inconvenient for the recipient, CallXpress receives the voicemail message and sends it to the GotVoice transcription service which then transforms it into text. GotVoice uses an advanced two part process to transcribe voicemail messages which fine tunes and cross checks messages for accuracy. The transcribed message is then sent to the user’s email or to a mobile device as a SMS text message.

Voicemail messages can now be viewed and easily searched before listen to the entire message. This greatly speeds up the process of by allowing a user to “glance”  or filter through voicemail messages in much the same way as other text based messaging.

With over 40,000 systems deployed worldwide, AVST’s CallXpress product delivers world-class call processing, voicemail, unified messaging, fax, notification and speech-enabled personal assistant and automated attendant capabilities. Click here for the complete press release…